Right of withdrawal and returns

For accessories you order online you have fourteen days to change your mind, counted from the day you receive them. Within that period you may undo the order without giving a reason. You may examine the item as you would in a shop; if you use it further, we can deduct the loss in value.

Let us know within those fourteen days — a call, a message or an email is enough. If you prefer to do it in writing, use the model form below. Then bring the item to the store within fourteen days, or send it back.

You get your money back within fourteen days of telling us, including the standard postage you paid on the order. We may wait until we have the item back, or until you have shown that you sent it.

If you bring the item back to the store yourself, it costs you nothing. At the moment we do not post orders: you collect them in the store, and returning one works the same way. If you do post an item back, the cost of that postage is yours — unless the item was already faulty when you received it; then we pay it.

A repair is a service, and different rules apply to it than to an ordered item. You also have fourteen days to change your mind about a service bought at a distance — but if you ask us to start immediately and the repair is finished within that period, that right lapses. That is why we ask explicitly at booking whether we may start straight away.

The right of withdrawal does not apply to parts ordered specially for your device, or to sealed items whose seal has been broken. It equally does not apply to a repair already carried out at your request — see above.