19 questions
Frequently asked questions
The questions we get most often, grouped by the way we can help you.
016 questions
On-site repair
Do you really come to me?
Yes. On weekdays we drive to your home or workplace by appointment and repair it there, with you present. Free call-out across all of Amsterdam.
Do you come outside Amsterdam?
Yes. Free call-out across all of Amsterdam and within 25 km of Beverwijk. Up to 50 km the call-out fee is €20.00; further away we repair in-store only. We go by driving distance, so enter your postcode and you get the answer for your address straight away.
How long does a visit take?
You get a 30-minute arrival window: we ring the bell within it. The repair itself then usually takes fifteen to thirty minutes. Those are two different things.
Do I have to be there?
Yes, somebody has to be at home or at the office to hand the device over and enter the passcode. That is also the advantage of an on-location repair: your device does not leave with us and you see what happens.
What if it cannot be fixed on the spot?
Then we say so, and we do not simply take it with us. If it can be done in the store we agree that with you; if it cannot be done at all, you do not pay for a repair that did not happen. We may charge for the journey, but we say that beforehand and never afterwards.
Which repairs cannot be done in the van?
Liquid damage and problems with signal and network are done in the store: they need a workbench, measuring equipment or drying time. You see it while booking, not afterwards.
023 questions
In-store repair
Can I drop in without an appointment?
At weekends, yes. The store at De Bazaar is open on Saturday and Sunday and you can simply walk in. On weekdays the van is out on the road and we come to you.
How do I find you at the Bazaar?
The Bazaar is made up of several halls with a number above each entrance. Find the hall first, then the unit number; the store page has the route and a link to Google Maps.
Can I wait in the store?
Usually. A repair in the store takes about half an hour. If the part is not there, you hear that straight away and we agree a time.
0310 questions
Price, warranty and paying
Do I know the price before you start?
For everything we hold a fixed price for: you see the total including VAT before you confirm. Call-out fee is a separate line inside that total. If we have no fixed price, we say so and you get a personal quote first.
Can it get more expensive during the repair?
Not without you knowing. If something else turns out to be needed, we stop, explain what it is and what it costs, and only continue once you say yes.
When do I pay?
Pay after the repair, not before. On the spot or through a payment link; you always get an invoice with the VAT on it.
How much warranty do I get?
6 months warranty, on every part we replace and on the work we do on it. You get it in writing, and if something goes wrong within that period we put it right at no cost.
Are the parts original?
We work with different qualities of part and you choose which one goes in. Each option says what it is and what the difference means in practice. We do not call anything original without the supplier paperwork to back it up.
Can I still cancel my appointment?
Cancelling is always free, even at the last minute. Please let us know at least 1 hour in advance where you can, so that time can go to somebody else. If it falls through at the last moment, call or message us — we charge no cancellation fee and no no-show fee.
Why do you ask where my device came from?
We check devices against the national register of stolen equipment. That protects you as much as us: it is exactly why you can trust somebody at the door who works on your device.
What does the repairability score on a new phone mean?
Since June 2025 the EU energy label on a new phone or tablet carries a repairability score. It says, among other things, how easily a screen or a battery can be replaced and how long parts stay available. Useful when buying: a device with a high score is cheaper and quicker to repair later on.
Is repairing worth it, or should I just buy something new?
Do the sums. Replacing a screen or a battery usually costs a fraction of a new device, and the rest of your phone is still fine. If your device is old and several things are failing at once, we will say so — there is nothing in it for us doing a repair you will be back for in six months.
What happens to my data?
We do not open messages, photos, mail or banking apps — none of that is needed for the test. What a technician does do, and what we keep about you, is explained on its own page.
Contact
Need help? Contact us
Call or send a message. You get confirmation within 30 minutes during opening hours.