Nona Repair
3 topics
± 1 min read
Complaints procedure
What to do if you are unhappy about something, and how we handle it.
Subject to change. This text describes how we work and may still change until the owner has confirmed the final version.
Tell us first
If you are unhappy about something — the repair, the appointment, an amount on the invoice — let us know. Calling or messaging is quickest; email works too and gives you it in writing straight away. Tell us what happened and what you expect from us.
What we do then
We confirm within two working days that we have your complaint, and we come back with a substantive answer within fourteen days. If we need longer because something has to be looked into, we say so and give you a new date.
If we cannot resolve it together
You can then put your complaint before a court. Your statutory rights as a consumer continue to apply in full. If we join an independent dispute scheme in future, it will be named here — and not before, because naming a route that does not exist helps nobody.
Who you have an agreement with
- Registered name
- Nonaphone
- Trading name
- Nona Repair
- KVK
- 63351889
- VAT
- NL002496286B57
Contact
Is your question not answered here, or does something read as though it does not match what was agreed? Let us know — we will change it or explain how it works.